PATIENT SERVICES MANAGER
About The Position
Morrison Healthcare is seeking a Patient Services Manager to lead the patient dining team at an acute care hospital in Jacksonville, Florida. The role oversees daily patient dining operations and supports a welcoming, responsive service experience while ensuring meals align with medical direction, dietary requirements, and patient needs. The manager hires, trains, coaches, and develops team members, collaborates with clinical teams on prescribed diets and food preferences, and works to improve patient satisfaction and service quality. The position also maintains compliance with foodservice regulations, accreditation standards, HIPAA, confidentiality requirements, and patient rights policies, and participates in departmental meetings and hospital quality improvement initiatives.
Requirements
- An associate degree with at least one year of experience in foodservice or a related field, or a bachelor’s degree in foodservice technology, management, or a related field.
- Strong communication, customer service, organization, and team leadership skills.
- Ability to use Microsoft Office, electronic medical records, and diet office systems.
Nice To Haves
- At least one year of foodservice management experience, ideally in an acute care setting.
- Certified Dietary Manager, Registered Dietetic Technician, or Registered Dietitian credential.
- ServSafe certification.
- Acute care experience.
Responsibilities
- Lead daily patient dining operations and ensure meals meet medical direction, dietary requirements, and patient needs.
- Hire, train, coach, and develop the patient dining team.
- Work with clinical teams to accommodate special diets and food preferences within prescribed guidelines.
- Drive patient satisfaction through responsive service, team accountability, and ongoing improvements.
- Maintain compliance with foodservice regulations, accreditation standards, HIPAA, confidentiality, and patient rights policies.
- Participate in patient satisfaction initiatives, departmental meetings, and hospital quality improvement programs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Flexible Time Off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts
- Potential paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
