Patient Services

MID-STATE HEALTH CENTER•Bristol, NH

12d•Onsite

About The Position

Mid-State Health Center is a mission-driven, not-for-profit health center serving central New Hampshire. Patient Services performs clerical functions to support patient access and the efficient flow of patients through the office. The role answers phones, schedules appointments, communicates by text message, greets and registers patients, and provides courteous, professional service. The position works with multiple scheduling platforms and patient records, supports reception and other clerical duties, and follows patient privacy and security requirements. It reports to the Clinical Services Director. Work takes place in an office environment with frequent telephone contact and constant interaction with others; it can be stressful and involves contact with sick people. Mid-State Health Center’s mission is to provide sound primary care to the community, accessible to all regardless of ability to pay. The organization describes its care model as integrated and its work environment as supportive and collaborative, emphasizing whole-person care and innovation.

Requirements

High school diploma or GED preferred.
At least one year of experience in a customer service setting.
Word-processing and computer experience.
Computer literacy and proficiency with Microsoft Office applications.
Ability to plan, organize, delegate, and supervise; evaluate existing methods and procedures; and develop, analyze, and revise processes.
Ability to operate office equipment and computer programs, apply policies and procedures, and set priorities among multiple requests.
Ability to interact effectively with patients, medical and administrative staff, and the public, including people from varied educational, socioeconomic, and ethnic backgrounds, skill levels, and value systems.
Ability to communicate clearly and effectively in person, in writing, and by phone; comply with established policies and procedures; and perform diversified duties requiring knowledge of patient relations and medical information management.
Ability to work as a team member and handle frequent interruptions.
Physical ability may be needed for hand dexterity, stooping and bending, mobility for errands or deliveries, and extended periods of sitting; occasional lifting and carrying of items up to 50 pounds.
Corrected vision and hearing within the normal range, manual and finger dexterity, typing ability, calculator use, and eye-hand coordination.

Nice To Haves

Six months of receptionist experience in a health care setting is preferred.
Knowledge of medical terminology is desirable.
Basic financial skills and analytical skills for trend and situational analysis are desired.

Responsibilities

Communicate clearly and effectively, work collaboratively with coworkers, and perform duties of other clerical office personnel as needed.
Assist with the efficient flow of patients through the office.
Use multiple scheduling platforms and access Cerner.
Verify insurance eligibility and other necessary information, and record information in the medical record.
Answer questions about patient appointments and testing.
Ensure patients are scheduled properly and appointments are confirmed; book, coordinate, and reschedule appointments accurately.
Maintain Visiting Specialist schedules.
Comply with HIPAA regulations and practice policies for patient-information privacy and security; explain the law and privacy policy to patients as needed and document access to medical records appropriately.
Greet and register patients promptly, pleasantly, and efficiently.
Answer and screen telephone calls, take messages, and provide information as needed.
Respond to patient needs expeditiously.
Complete paperwork such as Medical Releases, HIPAA forms, and patient demographic information.
Assist with photocopying, computer input and typing, and scheduling laboratory or radiology work as directed when reception duties permit.
Assist with clearing rooms and maintaining laundry.
Participate in ongoing education and updates, and attend meetings as required.
Perform other duties as assigned.