Patient Services

Vanderbilt University Medical Center • White House, TN

1d

About The Position

The Patient Service Specialist works directly with patients and their families to discuss questions, complaints, comments, or suggestions. The specialist advocates for patients in resolving concerns and complaints. The role performs routine work with occasional guidance, uses discretion and research to resolve routine problems, applies established standards and procedures, and provides guidance to entry-level coworkers. The position is part of Vanderbilt Health’s administrative workforce and supports its mission of providing patient care, education, and research.

Requirements

• High school diploma or GED.
• Two years of relevant work experience.

Responsibilities

• Discuss patients’ and families’ questions, complaints, comments, and suggestions.
• Advocate for patients in resolving concerns and complaints.
• Resolve routine problems using discretion and research, and raise concerns in a timely manner.
• Communicate clearly and courteously and build relationships with colleagues across areas.
• Provide accurate information, advice, and support by listening to understand others’ needs.
• Check work for quality and follow safety and regulatory requirements; report unsafe conditions to the appropriate person or department.
• Complete assigned activities responsibly and use accurate information to make decisions and deliver results on time and without error.
• Suggest or support ideas that may improve day-to-day operations.
• Learn and apply appropriate technology, tools, and procedures, and adapt to changes in work plans.
• Provide guidance to entry-level coworkers.

Benefits

• Benefits package may include health, disability, retirement, and/or wellness offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED