Patient Services
Vanderbilt University Medical Center•White House, TN
About The Position
The Patient Service Specialist works directly with patients and their families to discuss questions, complaints, comments, and suggestions. The role advocates for patients in resolving concerns and complaints. The position is part of Vanderbilt Health’s professional administrative workforce and supports its patient-care mission.
Requirements
- High school diploma or GED.
- Two years of relevant work experience.
Responsibilities
- Discuss patients’ and families’ questions, complaints, comments, and suggestions with them.
- Advocate for patients in resolving concerns and complaints.
- Listen carefully, provide accurate information and support, and serve others with compassion.
- Solve routine problems and raise concerns in a timely manner.
- Check work for quality and follow safety and regulatory requirements.
- Complete assigned activities responsibly, use organizational resources appropriately, and make timely, accurate decisions.
- Suggest or accept ideas that can improve day-to-day operations, use appropriate technology and procedures, and adapt to changes.
- Share information clearly and courteously, build relationships with colleagues, and provide guidance to entry-level coworkers.
Benefits
- Benefits package may include health, disability, retirement, and/or wellness offerings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
