Patient Services

MID-STATE HEALTH CENTER•Bristol, NH

12d•Onsite

About The Position

The Patient Services role performs clerical functions to support patient access and the flow of patients through the office. Duties include answering phones, scheduling appointments, communicating by text, greeting and registering patients, and maintaining accurate patient information. The role works with multiple scheduling platforms and Cerner, verifies insurance eligibility, coordinates testing and appointments, and supports other reception and office tasks as needed. The position works in an office environment with frequent telephone contact and constant interaction with patients and coworkers. Work can be stressful and interruptive and involves contact with sick people. The role reports to the Clinical Services Director.

Requirements

High school diploma or GED preferred.
At least one year of experience in a customer service setting.
Word processing and computer experience.
Computer literacy and proficiency with Microsoft Office applications.
Ability to plan, organize, delegate, and supervise.
Ability to evaluate existing methods and procedures and develop, analyze, and revise processes.
Ability to operate office equipment and computer programs and apply policies and procedures.
Ability to prioritize multiple requests and interact effectively with patients, medical and administrative staff, and the public.
Clear and effective communication in person, in writing, and by telephone.
Ability to perform diversified duties requiring knowledge of patient relations and medical information management.
Ability to interact effectively with people of varied educational, socioeconomic, and ethnic backgrounds, skill levels, and value systems; work with frequent interruptions; and contribute as a team player.
Ability to meet the physical demands of the role, including manual dexterity, mobility, and occasional lifting and carrying of items up to 50 pounds.

Nice To Haves

Six months of receptionist experience in a health care setting.
Knowledge of medical terminology.
Basic financial skills and analytical skills for trend and situational analysis.

Responsibilities

Communicate effectively and work as a team member, performing duties of other clerical office personnel as needed.
Assist with the flow of patients through the office.
Use multiple scheduling platforms to book, coordinate, confirm, and reschedule patient appointments.
Maintain Visiting Specialist schedules.
Verify insurance eligibility and other necessary information and record it in the medical record.
Answer patient questions regarding appointments and testing.
Comply with HIPAA regulations and practice privacy and security policies; explain privacy requirements to patients as needed and document access to medical records appropriately.
Greet and register patients promptly, pleasantly, and efficiently.
Answer and screen telephone calls, take messages, and provide information.
Respond to patient needs expeditiously.
Complete paperwork such as medical releases, HIPAA forms, and patient demographic information.
Assist with photocopying, computer input and typing, and scheduling laboratory or radiology work as directed.
Access Cerner.
Assist with clearing rooms and upkeep of laundry.
Participate in ongoing education and updates and attend meetings as required.
Perform other duties as assigned.