Patient Services Specialist

Florida Cancer Specialists & Research Institute•Pensacola, FL

6d•Onsite

About The Position

The Patient Services Specialist (PSS) handles clerical duties associated with a medical clinic. The position is organized into stations, each with distinct duties, but every PSS is expected to assist coworkers with all PSS duties and to learn and perform the responsibilities of all front-office stations. Specific duties may vary depending on office layout and station assignments. The role requires strong copywriting and editing skills, attention to detail, organization, flexibility as priorities change, and the ability to meet time-sensitive priorities. The employee may perform other duties and projects as assigned. The position is not remote and requires travel to satellite offices and offsite meetings 26–50% of the time. Standard workdays are Monday through Friday, 8:00 AM to 5:00 PM. Employment offers are contingent on satisfactory background screening. New hires must receive required vaccinations, including influenza, unless an exemption is approved, and undergo drug testing. FCS is a drug-free workplace and does not recognize medical marijuana cards.

Requirements

High school diploma or GED.
Strong copywriting and editing skills.
Attention to detail and the ability to multitask and consistently meet time-sensitive priorities.
Strong organizational skills and flexibility as priorities change.
Excellent interpersonal skills and the ability to communicate with a wide variety of personalities.
Critical-thinking skills, including problem solving, analysis, decision-making, planning, time management, and organization.
Ability to exercise independent judgment.
Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict management, and diversity awareness.
Ability to handle sensitive and confidential material and sometimes emotionally charged matters.
Good command of the English language and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
Strong customer focus and ability to work collaboratively with employees, physicians, community members, and other stakeholders.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and juggle competing priorities and demands.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Valid state driver's license for travel to satellite offices and offsite meetings, and compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy.