Patient Services Specialist

Florida Cancer Specialists•Brandon, FL

6d•Onsite

About The Position

The Patient Services Specialist handles clerical duties associated with a medical clinic. The role is divided into front-office stations, each with distinct duties, but all Patient Services Specialists are expected to learn and perform the duties of every station and assist coworkers as needed. Specific duties may vary depending on office layout and station assignments. The position requires strong copywriting and editing skills, attention to detail, organization, flexibility, and the ability to manage time-sensitive priorities. The specialist must work effectively in a fast-paced, multi-site environment and handle sensitive and confidential information. Other duties and projects may be assigned. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The role is not remote and involves 26–50% travel, including travel to satellite offices and offsite meetings.

Requirements

High school diploma or GED.
Strong attention to detail and ability to multitask.
Excellent interpersonal skills and strong communication skills with a wide variety of personalities.
Critical thinking, problem-solving, analytical, decision-making, planning, time-management, and organizational skills.
Ability to exercise independent judgment.
Ability to manage conflict and work effectively with sensitive and confidential material.
Good command of the English language and effective oral and written communication skills.
Strong customer focus and ability to work collaboratively with employees, physicians, and the community.
Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and manage competing priorities and demands from various stakeholders and sites.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Valid state driver's license and compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy.

Nice To Haves

Experience in the healthcare field is highly preferred.
A second language is an asset but is not required.

Responsibilities

Handle clerical duties associated with a medical clinic.
Learn and perform the duties of all front-office stations.
Assist coworkers in performing Patient Services Specialist duties.
Manage time-sensitive priorities and adapt to changing priorities.
Handle sensitive and confidential material and emotionally charged matters appropriately.
Travel to satellite offices and offsite meetings as required.
Perform other duties and projects as assigned.