Patient Services Specialist

SimonMed Imaging • Kissimmee, FL

10d

About The Position

Patient Services Specialists support patient admission at SimonMed Imaging centers and help ensure each visit begins with clarity, efficiency, and care. They serve as an initial point of contact, greeting patients and guiding them through the admission process. The role involves verifying insurance, processing documentation, and accurately collecting, processing, and maintaining patient demographics, insurance information, medical histories, consent forms, and payments.

The position calls for a patient-first approach, clear and empathetic communication, attention to detail, adaptability in high-volume settings, and reliable follow-through. Specialists work collaboratively with clinical, operational, and support teams and help resolve scheduling, billing, and patient-flow issues while maintaining a positive patient experience. The role provides experience in healthcare operations, patient access, and medical administration.

Requirements

• High school diploma or equivalent required.
• Strong computer and data-entry skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Patient-first approach, empathy, respect, and genuine concern for patient needs.
• Clear communication, active listening, and a team-oriented approach.
• Attention to detail when processing patient and payment information.
• Ability to remain composed under pressure and handle sensitive situations professionally.
• Reliability, accountability, ownership of work, and problem-solving ability.

Nice To Haves

• At least 1 year of customer service, patient access, medical office, or call center experience preferred.
• Experience with scheduling, insurance verification, or healthcare registration processes preferred.
• Experience working with EMR/PM systems preferred.

Responsibilities

• Greet patients and guide them through the admission process.
• Verify insurance and process patient documentation.
• Collect, process, and maintain patient demographics, insurance information, medical histories, consent forms, and payments accurately.
• Support smooth, collaborative front desk operations alongside clinical, operational, and support teams.
• Help resolve scheduling, billing, and patient-flow issues while maintaining a positive patient experience.
• Manage competing priorities and sensitive or challenging situations professionally in a fast-paced environment.

Benefits

• Free whole-body scans for each team member.
• Competitive wages.
• No nights, on-call shifts, or weekends.
• Cross-training opportunities.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) eligibility.
• Pet insurance.
• Paid holidays.
• PTO.
• Sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED