Patient Services Specialist

SunState Medical Specialists • Aventura, FL

6d

About The Position

The Patient Services Specialist provides administrative and general support to staff, patients, and physicians, helping ensure professional, efficient service. The role serves as a link between patients and clinical teams and is responsible for maintaining a high level of patient service, anticipating needs, responding to feedback, and meeting patient expectations.

The position supports patient flow and communications, maintains patient and employee-facing spaces, and handles patient records and appointment administration. It also supports physicians before and after clinic visits, including ensuring records and required documentation are complete, registering patients, managing referrals, and maintaining document records.

Requirements

• High school diploma or equivalent.
• Demonstrated ability in an administrative role in a busy, customer-focused environment; medical experience is preferred.
• Ability to handle and resolve urgent matters and time-critical medical appointments.
• Strong organizational and communication skills, including the ability to liaise with internal and external stakeholders.
• Proven ability to work effectively both independently and as part of a team.
• Knowledge of patient billing systems and related funding mechanisms.
• Ability to use clinical administration systems and Microsoft Office software.
• Collaborative approach when working with the wider administration team and other internal customers, in line with organizational values.
• Flexible approach to work.
• Ability to travel as required to other centers.

Nice To Haves

• Medical administrative experience.

Responsibilities

• Provide responsive, professional service by anticipating patient needs, maintaining service expectations, and reacting to feedback.
• Monitor patient feedback and respond appropriately.
• Monitor patient flow and direct patients as appropriate.
• Answer and attend to telephone calls in a timely manner.
• Respond to queries in accordance with the privacy policy and use service knowledge to address patient questions.
• Provide support to physicians and other internal customers as required.
• Assist patients with questions regarding billing and insurance payments.
• Maintain and improve the patient waiting room and the appearance and organization of patient- and employee-facing spaces, including restocking supplies.
• Direct vendors and visitors and ensure compliance with sign-in protocols.
• Schedule physician appointments according to availability and appropriate timeframes.
• Support physician clinic visits by ensuring patient records are complete before and after visits.
• Admit and discharge patients before and after consultations, evaluations, and follow-up appointments.
• Register new patients promptly and ensure personal and billing details are accurate.
• Ensure required documentation and correspondence for consultation appointments are registered.
• Create referring doctor records as required.
• Follow up on referrals.
• Manage documents.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED