patient services specialist

Florida Cancer Specialists•New Port Richey, FL

10d•Onsite

About The Position

The Patient Services Specialist handles most clerical duties associated with a medical clinic. The role is organized into front-office stations, each with its own typical duties. All Patient Services Specialists are expected to learn and perform the duties of every front-office station and assist coworkers as needed. Specific duties may vary depending on office layout and station assignments. The position requires strong copywriting and editing skills, attention to detail, organization, flexibility, and the ability to meet time-sensitive priorities. The specialist must work effectively in a fast-paced, multi-site environment, manage competing demands, and handle sensitive and confidential information. Other duties and projects may be assigned.

Requirements

High school diploma or GED.
Attention to detail and the ability to multitask.
Excellent interpersonal skills and strong communication skills with a wide variety of personalities.
Critical thinking, problem-solving, analysis, decision-making, planning, time-management, and organizational skills.
Ability to exercise independent judgment.
Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness.
Ability to work effectively with sensitive and confidential material and emotionally charged matters.
Good command of the English language and effective oral, written, and presentation communication skills.
Ability to listen actively and provide balanced feedback.
Strong customer focus and ability to collaborate with employees, physicians, and community partners.
Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and juggle competing priorities and demands.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Valid state driver's license for travel to satellite offices and offsite meetings, and compliance with the company's Driver Safety Operations and Motor Vehicle Records Check Policy.