Patient Services Specialist

SunState Medical Specialists•Miramar, FL

About The Position

SunState Medical Specialists (SMS), part of OneOncology, provides community-based specialty care across Florida. The Patient Services Specialist ensures a high level of patient service by anticipating needs, maintaining service expectations, and responding to feedback. The role supports patients, physicians, and internal customers while maintaining professional service and accurate patient records. Responsibilities include monitoring patient feedback and flow, answering telephone calls, responding to queries in accordance with privacy policies, assisting with billing and insurance questions, and maintaining patient- and employee-facing spaces. The specialist also directs visitors and vendors and ensures sign-in protocols are followed. The role supports the integrity of patient records by scheduling appointments, preparing records for physician visits, admitting and discharging patients, registering new patients, maintaining accurate personal and billing details, recording required documentation and correspondence, creating referring doctor records, following up on referrals, and managing documents. The specialist works cooperatively within a multidisciplinary team, contributes to team huddles and problem solving, supports Center Leads and Physicians with ad hoc tasks, and performs general administrative and patient support duties, including document management and report generation. Travel to other centers may be required.

Requirements

High School Diploma or equivalent.
Demonstrated administrative experience in a busy, customer-focused environment; medical experience preferred.
Ability to handle and resolve urgent matters and time-critical medical appointments.
Strong organizational and communication skills, including the ability to liaise with internal and external stakeholders.
Proven ability to work effectively independently and as part of a team.
Knowledge of patient billing systems and related funding mechanisms.
Ability to use clinical administration systems and Microsoft Office software.
Collaborative approach with the wider administration team and other internal customers, in line with organizational values.
Flexible approach to work.
Travel to other centers as required.

Nice To Haves

Medical administrative experience.
Bilingual English/Spanish.

Responsibilities

Monitor and respond to patient feedback.
Monitor patient flow and direct patients as appropriate.
Answer and attend to telephone calls in a timely manner.
Respond to queries in accordance with the privacy policy and use service knowledge to address patient questions.
Provide support to physicians and other internal customers as required.
Assist patients with questions about billing and insurance payments.
Maintain and improve patient waiting rooms and patient- and employee-facing spaces, including restocking supplies and organization.
Direct vendors and visitors and ensure compliance with sign-in protocols.
Schedule physician appointments based on availability and appropriate timeframes.
Support physician clinic visits by ensuring patient records are complete before and after visits.
Admit and discharge patients for consultations, evaluations, and follow-up appointments.
Register new patients promptly and ensure personal and billing details are accurate.
Register documentation and correspondence required for consultation appointments.
Create referring doctor records as required and follow up on referrals.
Manage documents and perform general administrative and patient support duties, including report generation.
Work cooperatively within a multidisciplinary team and assist colleagues in achieving team objectives.
Adhere to policies and procedures in the work instruction manual and as directed.
Contribute to team development through huddles and problem solving, and support Center Leads and Physicians with ad hoc tasks.
Travel to other centers as required.