PATIENT SERVICES MANAGER

Compass Group•Gainesville, FL

About The Position

Morrison Healthcare is seeking a Patient Services Manager in Gainesville, Florida, to lead patient dining services and help deliver a welcoming, personalized dining experience in a hospital setting. The role is suited to someone with strong customer-service and hospitality leadership experience; acute care experience is preferred but not required. The manager leads daily operations, develops the service team, addresses patient feedback and concerns, and coordinates with nursing, clinical, and culinary teams to meet patient needs and dietary requirements. The position also supports patient satisfaction and continuous improvement while maintaining food safety, privacy, regulatory, and quality standards.

Requirements

Strong hospitality and customer service background, with the ability to lead by example.
Experience coaching teams, handling service concerns, and managing a busy operation.
An associate degree plus one year of experience in foodservice or a related field, or a bachelor’s degree in Food Service Technology/Management or a related field.
Strong communication, organization, and problem-solving skills.
Comfort using Microsoft Office and learning electronic medical record and diet office systems.

Nice To Haves

At least one year of foodservice management experience is preferred.
Acute care experience is a plus.
Certified Dietary Manager, Registered Dietetic Technician, or Registered Dietitian credentials are preferred.
ServSafe certification is desirable.

Responsibilities

Lead daily patient dining services and ensure meals are delivered accurately, efficiently, and with care.
Hire, train, coach, and develop the service team.
Connect with patients, listen to feedback, and resolve concerns with empathy and follow-through.
Partner with nursing, clinical, and culinary teams to address patient needs, food preferences, and prescribed dietary requirements.
Drive patient satisfaction through consistent service, attention to detail, and team accountability.
Maintain food safety, regulatory compliance, patient privacy, and quality standards.
Participate in patient satisfaction initiatives and continuous improvement programs.