Patient Services Dining Manager
About The Position
The Manager, Dining Services provides leadership and operational management for assigned dining services operations, ensuring high levels of customer satisfaction, regulatory compliance, financial stewardship, and employee engagement. The role promotes a positive, service-oriented work environment aligned with departmental and organizational goals. The manager oversees daily operations and food service delivery, leads and develops staff, sets priorities and manages staffing and workflow, monitors customer satisfaction, and implements service improvements. The position also supports regulatory compliance, inventory and budget management, accuracy of menu and production systems, cross-departmental collaboration, projects and policy development, and confidentiality of patient, employee, and operational information.
Requirements
- High school diploma or GED.
- Minimum of 5 years of experience in food service operations, including leadership responsibility in a high-volume environment.
- Strong leadership, organizational, financial, problem-solving, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and operational systems.
- Ability to lead teams, resolve operational issues independently, and collaborate effectively across departments.
Responsibilities
- Manage daily operations of assigned dining services areas to ensure safe, efficient, and high-quality food service delivery.
- Lead, coach, and develop supervisors, leads, and frontline staff; oversee hiring, training, scheduling, performance management, and employee retention.
- Establish daily priorities and direct staffing and workflow to meet operational, quality, and service expectations.
- Monitor customer satisfaction data and rounding feedback and implement improvement strategies.
- Ensure compliance with applicable regulatory, sanitation, food safety, and infection prevention standards, including OSHA, Joint Commission, and state and local regulations.
- Oversee food, supply, and equipment inventory; support budget management, expense monitoring, and cost-containment initiatives.
- Maintain accuracy of menu systems, production systems, and clinical or retail interfaces as applicable.
- Collaborate with nursing, clinical teams, facilities, vendors, and leadership to support service delivery and operational initiatives.
- Participate in departmental and system-wide projects, performance improvement initiatives, and policy development.
- Maintain confidentiality of patient, employee, and operational information.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Employer-funded pension plan, vested after five years, and voluntary 403B.
- Paid time off accrued from day one.
- Onsite fitness studios and discounts to Carilion Wellness centers.
- Access to the Personify Health health and wellness app.
- Childcare discounts.
- Continued education and training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
