Dining Services Manager

Life Enriching Communities•Westlake, OH

8d•Onsite

About The Position

The Dining Services Manager leads daily operations across the public campus dining areas and the kitchen and dining experience on the Skilled Nursing Facility, Memory Support, Assisted Living, and Health Pavilion floors. The manager trains, schedules, and supervises staff and is in charge when the Director of Dining is off campus. The role supports a welcoming, high-quality dining experience for residents and ensures operational and regulatory compliance. The manager establishes inventory par levels for dining and operational supplies; assists with planning and supervising special functions and events; ensures service fees are charged to the appropriate departments or users; and reconciles billing monthly. The manager monitors timely service and resident satisfaction, visits residents and guests during meals to gather feedback, and helps develop and implement strategies and performance standards for dining quality, nutrition, and meal preparation. The role also manages server training, performance, and schedules.

Requirements

A minimum of 3 years of previous supervisory experience is required.
A customer service background and orientation are required.

Nice To Haves

An associate degree in Hospitality or a related field is preferred.
A minimum of 3 years of experience in fine dining, a continuing care retirement community, a hospital, or a similar facility is preferred.

Responsibilities

Lead day-to-day operations of public campus dining areas and kitchen and dining services on Skilled Nursing Facility, Memory Support, Assisted Living, and Health Pavilion floors.
Train, schedule, and supervise dining staff; take charge when the Director of Dining is off campus.
Ensure compliance with local, state, federal, and facility rules and regulations, including safe food handling and food and dishwater temperature requirements.
Establish inventory par levels for supplies such as silverware, dishes, lines, office supplies, and uniforms across supervised dining areas.
Assist in developing, planning, and supervising special functions, providing feedback about resident preferences.
Help coordinate special events and ensure service fees are charged to appropriate facility departments or users; reconcile billing monthly.
Monitor programs and procedures to support on-time delivery and resident satisfaction.
Visit residents, family members, and guests during mealtimes to assess meal quality and invite feedback on menu selection, taste, presentation, and service.
Assist in developing and recommending strategies to improve resident dining services, nutrition, and meal preparation; set performance standards, measure outcomes, and implement corrective action to meet campus service goals.
Promote a concept of elegant dining among staff.
Manage servers, including training, performance, and scheduling.
Perform other duties as assigned.