PATIENT DINING SERVICES MANAGER, HOSPITAL

Compass Group • Jackson, MI

11d • Onsite

About The Position

The Patient Dining Services Manager leads daily patient dining operations within an acute care hospital. The role oversees high-quality food service, ensuring compliance with physician-ordered diets, regulatory requirements, and patient satisfaction standards. The manager leads, develops, and supports frontline team members and partners with clinical and nutrition teams to deliver an exceptional patient experience.

Requirements

• Strong leadership, communication, and team development skills.
• Proven ability to drive patient satisfaction and service excellence.
• Knowledge of patient dining operations, therapeutic diets, and healthcare food service standards.
• Proficiency with Microsoft Office, electronic medical records (EMR), and diet office systems.

Nice To Haves

• Two years of food service management experience, preferably in an acute care hospital or healthcare setting.
• Associate degree with relevant food service experience, or a bachelor's degree in Food Service Management, Nutrition, Hospitality, or a related field.
• Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) credential.
• ServSafe certification.

Responsibilities

• Lead and oversee patient dining services operations to ensure high patient satisfaction and service excellence.
• Implement patient food service programs aligned with physician orders, dietary requirements, and patient needs.
• Hire, train, coach, and develop patient services team members.
• Ensure compliance with therapeutic and modified diets while accommodating patient preferences whenever possible.
• Monitor patient satisfaction metrics and implement improvement initiatives as needed.
• Maintain compliance with federal, state, local, and accrediting agency standards, as well as HIPAA and patient rights regulations.
• Collaborate with dietitians, nursing staff, and hospital leadership to support quality patient care.
• Participate in and support departmental meetings, patient satisfaction initiatives, and Quality Assurance/Performance Improvement programs.
• Maintain proficiency with electronic diet office systems, electronic medical records, and other operational technologies.

Benefits

• Medical
• Dental
• Vision
• Life insurance and accidental death coverage
• Disability insurance
• Retirement plan
• Paid time off
• Paid parental leave
• Holiday time off, varying by site and state
• Personal leave
• Associate Shopping Program
• Health and wellness programs
• Discount Marketplace
• Identity theft protection
• Pet insurance
• Commuter benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Potential eligibility for paid and/or unpaid time off in accordance with applicable laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed