Bilingual Retail Store Manager I

Mobilelink USA LLC•Winston-Salem, NC

16d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager is responsible for the overall sales and operations of the assigned store, including sales achievement, customer service, operational standards, and inventory. The manager leads the store team, develops and implements company programs and processes, and drives performance across the location. The role includes occasional participation in outside sales events, community engagements, and promotional activities on behalf of Cricket Wireless, with reasonable notice. Event duties may include engaging with customers, representing products and services, distributing marketing materials, and assisting with setup or breakdown.

Requirements

Fluent in English and Spanish.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and a demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, motivate, and develop store employees, creating an environment where they can succeed.
Deliver exceptional customer experiences.
Explain the compensation plan to employees and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Train employees on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting store environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond promptly to communications and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities as required, including customer engagement, product representation, marketing-material distribution, and event setup or breakdown.