Bilingual Retail Store Manager I

Mobilelink USA LLC•North Little Rock, AR

11d•$40,000 - $60,000

About The Position

Mobilelink, the largest national Cricket dealer, is seeking a Retail Store Manager to oversee the overall sales and operations of an assigned store. The manager is accountable for sales achievement, customer service results, operational standards, and inventory, and leads the team to achieve performance goals. The role includes developing, implementing, and managing the team and company programs and processes. The manager may occasionally participate in outside sales events, community engagements, and promotional activities for Cricket Wireless. These activities support customer acquisition, brand awareness, and business growth. Employees receive reasonable notice, and participation is a condition of employment. Event duties may include engaging customers, representing products and services, distributing marketing materials, and assisting with setup or breakdown.

Requirements

Must speak fluent English.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate employees, and create an environment where they can excel.
Deliver exceptional customer experiences.
Explain the compensation plan to personnel and help employees maximize sales.
Partner with the District Manager and other relevant parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff according to budgeted hours.
Maintain a clean and inviting store atmosphere.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner.
Ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, or promotional activities as required; engage customers, represent Cricket Wireless products and services, distribute marketing materials, and assist with event setup or breakdown.