Bilingual Retail Store Manager I

Mobilelink USA LLC•Delmar, IA

5d•$40,000 - $70,000•Onsite

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of the assigned store. The manager leads the team and drives performance across sales achievement, customer service, operational standards, and inventory. The role requires strong leadership and the ability to develop, implement, and manage team practices and company programs and processes. The RSM executes in-store sales, service, and customer-experience initiatives; coaches and develops employees; supports product and promotion launches; and helps maintain compliance, store presentation, training, and asset protection. The role may also involve participating in outside sales events, community engagements, and promotional activities for Cricket Wireless, including customer engagement, representing products and services, distributing marketing materials, and event setup or breakdown. Employees will receive reasonable notice of scheduled events, and participation is a condition of employment.

Requirements

Fluent spoken English.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee the store’s sales, operations, customer service, operational standards, and inventory.
Execute in-store sales, service, and customer-experience initiatives.
Lead, coach, motivate, and develop the store team, including coaching employees on the sales floor.
Create a work environment where employees can excel and consistently deliver exceptional customer experiences.
Explain the compensation plan to employees and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting store atmosphere.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities, including customer engagement, product representation, distribution of marketing materials, and event setup or breakdown.
Travel to other locations within a 30-minute radius of the home store when needed.