Bilingual Retail Store Manager I

Mobilelink USA LLC•Seymour, IN

3d•$40,000 - $70,000•Onsite

About The Position

Mobilelink, the largest national Cricket dealer with over 500 stores, is seeking a Retail Store Manager to oversee the overall sales and operations of an assigned location. The manager leads the team and drives performance across sales, customer service, operational standards, and inventory. The role requires strong leadership and the ability to develop, implement, and manage team and company programs and processes. The manager is accountable for in-store sales, service, and customer experience initiatives; coaches and develops employees; supports the launch and training of new products, services, and processes; and ensures compliance with operational procedures and policies. Employees may also be required to attend outside sales events, community engagements, or promotional activities. These events may involve engaging customers, representing Cricket Wireless products and services, distributing marketing materials, and helping set up or break down the event. The position is full-time, based in Seymour, Indiana. The schedule is an 8-hour shift on weekdays and every Saturday, with flexible hours that may include evenings, weekends, and holidays according to business needs.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax machine.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver's license and auto insurance.

Responsibilities

Oversee and execute sales, service, and customer experience initiatives at the store.
Lead, inspire, engage, and motivate the team, and coach and develop store personnel.
Create a work environment where employees can excel and deliver exceptional customer experiences.
Explain the compensation plan to employees and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch new products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff to budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities, including customer engagement, representing products and services, distributing marketing materials, and event setup or breakdown.