Bilingual Retail Store Manager I

Mobilelink USA LLC•San Antonio, TX

11d•$40,000 - $60,000•Onsite

About The Position

The Retail Store Manager (RSM) is responsible for the overall sales and operations of the assigned location. The role leads the store team and drives performance across sales achievement, customer service, operational standards, and inventory. The RSM demonstrates strong leadership, develops and manages the team, and implements company programs and processes. The position includes occasional participation in outside sales events, community engagements, and promotional activities for Cricket Wireless. Duties may include engaging with customers, representing products and services, distributing marketing materials, and assisting with event setup or breakdown. Employees will receive reasonable notice of scheduled events, and participation is a condition of employment.

Requirements

Fluent spoken English.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Execute in-store sales, service, and customer experience initiatives.
Lead, coach, inspire, engage, and motivate the team to succeed, while creating an environment where employees can excel.
Deliver an exceptional customer experience.
Understand and explain the compensation plan and help employees maximize sales.
Partner with the District Manager and relevant parties to launch products, services, and processes.
Train employees on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff according to assigned budgeted hours.
Maintain a clean and inviting store atmosphere.
Follow back-office compliance requirements, processes, procedures, reports, documentation, and policies.
Respond to communications in a timely manner and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, and promotional activities as required, including customer engagement, product and service representation, distribution of marketing materials, and event setup or breakdown.