Bilingual Retail Store Manager I

Mobilelink USA LLC•Bardstown, KY

3d•$40,000 - $70,000•Onsite

About The Position

Mobilelink, the largest National Cricket dealer with over 500 stores, is seeking a Retail Store Manager to oversee the overall sales and operations of an assigned location. The manager leads the team and drives performance in sales achievement, customer service, operational standards, and inventory. The role involves developing and implementing team and company programs and processes, while creating an environment where employees can succeed and customers receive an exceptional experience. The manager may occasionally participate in outside sales events, community engagements, and promotional activities for Cricket Wireless. These events support customer acquisition, brand awareness, and business growth; reasonable notice will be provided, and participation is a condition of employment. Event duties may include engaging customers, representing products and services, distributing marketing materials, and helping with setup or breakdown.

Requirements

Fluent English speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Excellent sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Ability to work flexible hours, including evenings, weekends, and holidays as business needs require.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee execution of in-store sales, service, and customer experience initiatives.
Lead, coach, motivate, and develop store personnel.
Create a work environment where employees can excel and deliver exceptional customer experiences.
Educate employees about the compensation plan and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff the store within budgeted hours.
Maintain a clean and inviting customer environment.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond promptly to communications and ensure required store training is completed on time.
Protect company assets.
Participate in occasional outside sales events, community engagements, and promotional activities, including customer engagement, product representation, distribution of marketing materials, and event setup or breakdown.