Bilingual Retail Store Manager I

Mobilelink USA LLC•Conroe, TX

5d•$40,000 - $70,000•Onsite

About The Position

Mobilelink, the largest national Cricket dealer with more than 500 stores, is seeking a Retail Store Manager to oversee the overall sales and operations of an assigned location. The manager is accountable for sales achievement, customer service results, operational standards, and inventory, and leads the team in meeting performance goals. The role includes developing and implementing team practices and company programs and processes, while creating an environment where employees can excel and customers receive an exceptional experience. The manager may occasionally participate in outside sales events, community engagements, and promotional activities on behalf of Cricket Wireless. Participation is a condition of employment, with reasonable notice provided. Event duties may include engaging customers, representing Cricket products and services, distributing marketing materials, and helping with setup or breakdown.

Requirements

Fluent English-speaking ability.
Two years of proven retail sales management experience, including interactive and commissioned sales.
Two years of experience recruiting, hiring, and developing successful store sales teams.
Strong sales skills and demonstrated ability to meet or exceed performance standards.
Ability to motivate, lead, and develop others.
Availability to work flexible hours, including evenings, weekends, and holidays, according to business needs.
Ability to operate a personal computer, wireless equipment, copier, and fax.
Effective communication, presentation, and interpersonal skills.
Strong organizational skills and attention to detail.
Reliable transportation to assist at other locations within a 30-minute radius of the home store when needed.
Valid driver’s license and auto insurance.

Responsibilities

Oversee the store’s sales, service, customer experience, operations, and inventory.
Execute in-store sales, service, and customer experience initiatives.
Lead, coach, motivate, and develop store personnel.
Create a work environment where employees can excel and deliver exceptional customer experiences.
Educate employees about the compensation plan and help them maximize sales.
Partner with the District Manager and other appropriate parties to launch products, services, and processes.
Ensure employees are trained on new products and promotions.
Assist Human Resources and Loss Prevention with internal investigations.
Work on the sales floor to coach and develop store personnel.
Schedule and staff according to budgeted hours.
Ensure the store is clean and inviting for customers.
Follow back-office compliance requirements, processes, procedures, reporting, documentation, and policies.
Respond promptly to communications and ensure required store training is completed on time.
Protect company assets.
Participate in outside sales events, community engagements, or promotional activities as required, including customer engagement, product representation, distribution of marketing materials, and event setup or breakdown.