About The Position
Phelps Health is seeking a manager to oversee pharmacy technicians, non-clinical retail pharmacy operations, and 340B contract pharmacy compliance. The role manages staffing, workflows, inventory, claims processing, and audits to support operational efficiency, financial integrity, and quality patient service. The manager partners with the Pharmacist-in-Charge (PIC) to support compliance with applicable state and federal pharmacy requirements. The position supervises pharmacy technicians and the Contract Pharmacy 340B Program Analyst, coordinates daily pharmacy workflows, oversees 340B audits and claims reconciliation, and manages medication inventory and purchasing. It also serves as a contact for pharmacy software and 340B third-party administrator platforms, monitors insurance claims, supports patient assistance enrollment, and leads workflow improvements and quality activities. The role requires a high school diploma or GED, two to five years of experience in retail pharmacy operations and 340B contract pharmacy, a Missouri Pharmacy Technician License, and National Pharmacy Technician Certification (CPhT). The 340B Apexus Certified Expert (ACE) credential must be obtained within one year of hire, and required continuing education must be maintained. Work takes place in office and retail pharmacy environments and involves prolonged sitting with frequent standing, bending, and stooping.
Requirements
- High school diploma or GED.
- Two to five years of experience in retail pharmacy operations and 340B contract pharmacy.
- Proficiency in pharmacy information systems.
- Intermediate Excel skills for data analysis.
- Knowledge of insurance billing.
- Missouri Pharmacy Technician License.
- National Pharmacy Technician Certification (CPhT).
- Obtain the 340B Apexus Certified Expert (ACE) credential within one year of hire.
- Maintain required continuing education.
- Strong attention to detail, leadership, sustained mental concentration, and in-depth knowledge of HRSA requirements and retail pharmacy operations.
Responsibilities
- Supervise pharmacy technicians and the Contract Pharmacy 340B Program Analyst, including hiring, scheduling, training, and performance evaluations.
- Coordinate daily non-clinical pharmacy operations and technician workflows to support accurate, timely prescription processing, medication filling, and customer service.
- Conduct and oversee Contract Pharmacy 340B audits; reconcile claims data, National Drug Codes (NDCs), and prescription records; and verify eligibility to prevent diversion and duplicate discounts.
- Prepare for and serve as the primary contact for internal, external, and HRSA audits of contract pharmacies, and coordinate manufacturer and insurance audits.
- Manage medication inventory, ordering, and 340B purchasing processes to prevent shortages and identify compliance risks.
- Serve as the contact for pharmacy software and 340B third-party administrator platforms, coordinate updates, and troubleshoot billing and data accuracy issues.
- Process and monitor commercial, Medicare, and Medicaid claims; investigate denials, lead appeals, and reconcile medication charges and accounts receivable.
- Assist patients with identifying and enrolling in manufacturer copay assistance, foundation support, and patient assistance programs.
- Partner with the PIC to implement and monitor operations supporting Board of Pharmacy, DEA, HIPAA, and other applicable requirements, and incorporate 340B compliance into daily workflows.
- Lead workflow improvements and continuous quality improvement activities, analyze medication errors, implement corrective actions, and collaborate with Pharmacy, Finance, the 340B Team, and patient care departments.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
