Retail Assistant Store Manager

Kendra Scott•Greenville, SC

15d

About The Position

The Retail Assistant Store Manager is a full-time leadership role and the Store Manager’s “right hand” in developing and implementing store business strategy and leading the brand experience. The role trains and coaches the team to deliver memorable guest experiences, achieve revenue targets, prioritize philanthropic impact, and maintain operational excellence. The Assistant Store Manager also represents Kendra Scott’s culture positively and uniquely.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.

Nice To Haves

Bachelor’s degree or equivalent work experience.
Previous experience leading functional teams in a retail management role.
Ability to multitask, attention to detail, and strong prioritization and time-management skills.
Experience leading and developing teams, with an interest in significantly impacting others’ careers.
Strong connections with local media, nonprofit organizations, and other key partners to drive traffic and brand awareness.
Passion for Kendra Scott and the brand’s values of Family, Fashion, and Philanthropy.
Willingness and ability to relocate long-term for career growth opportunities.

Responsibilities

Model, teach, and coach WOW customer service, helping guests feel welcome and connected to the brand.
Train and develop team members to provide memorable guest experiences.
Drive sales and store productivity, build guest connections, and support short- and long-term business plans and key performance indicators.
Own a designated area of responsibility to positively affect store performance.
Motivate and inspire team members through feedback, recognition, teaching, and coaching.
Build team engagement and demonstrate positive guest interactions on the sales floor and at events.
Increase brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Support traffic-driving efforts to acquire new customers and increase the brand’s impact.
Follow company policies and procedures, demonstrate integrity, and help ensure audit and shrink results meet Asset Protection Standards.
Communicate clearly, provide ongoing performance feedback, listen actively, and encourage diverse opinions and ideas.
Adapt to different areas and situations in the business, applying past learning and remaining curious and flexible.
Collaborate and encourage idea sharing to build mutual accountability, trust, and commitment.
Use reporting and daily sales trends to make timely, business-critical decisions and achieve store financial goals.
Take responsibility for personal decisions and actions and for the actions of those being led.
Make sound decisions by balancing analysis, experience, judgment, speed, and quality, including when information is incomplete.