Retail Associate Jobs

About The Position

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to support accurate stock presentation, replenishment, and asset protection compliance.
• Ability to meet sales goals and Client and Protection plan goals.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Provide welcoming, personalized customer service and create lasting customer relationships.
• Demonstrate product knowledge and recommend fine jewelry and watches that fit customers’ preferences and budgets.
• Meet and surpass daily sales goals, including Client and Protection plan goals.
• Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use clienteling tools to promote offers, product launches, and customer loyalty.
• Participate in vendor training, vendor education, and sales events.
• Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, and merchandise moves.
• Maintain accurate signs and pricing and ensure the security, accuracy, and presentation of merchandise, including compliance with asset protection requirements.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Keep the sales floor clean, organized, and ready for customers.
• Collaborate with teammates to support customers, special events, and department operations.
• Maintain dependable attendance and punctuality.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice