Retail Commission Sales Associate - Fine Jewelry, Poughkeepsie Galleria - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, welcoming and assisting customers, maintaining stock presentation and replenishment, updating signs and pricing, and sharing loyalty benefits. The role also involves using point-of-sale technology and digital tools, participating in training and vendor events, and supporting customer acquisition through credit accounts and loyalty programs. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, with hours dependent on business needs and colleague availability.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and client and protection plan goals.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers about precious metals, gemstones, fine craftsmanship, and luxury brands, and help them select items suited to their preferences and budgets.
- Build client relationships through consultative selling, hospitality, and use of clientele tools.
- Meet and surpass daily sales goals, as well as client and protection plan goals.
- Promote loyalty, warranty, and protection programs, and share loyalty benefits.
- Acquire new customers by opening credit accounts and communicating loyalty benefits.
- Support inventory, fulfillment, processing, presentation, organization, storage, and replenishment of merchandise.
- Maintain an organized, shoppable sales space; update signs and pricing and support merchandise moves.
- Help ensure merchandise security, accuracy, presentation, and asset protection compliance.
- Use point-of-sale technology and digital shopping tools to complete transactions and enhance the shopping experience.
- Participate in vendor training, sales events, special events, and ongoing product education.
- Collaborate with teammates to achieve sales and store results and maintain operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
