Retail Commission Sales Associate - Fine Jewelry, Visalia - Full Time

Macy's • Visalia, CA

5d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department.

Colleagues prepare the sales floor, review goals and product information, and stay current on trends and promotions. They welcome customers, build relationships, maintain merchandise presentation and replenishment, update signs and pricing, and support merchandise moves. They explain loyalty benefits and provide attentive service through the end of each customer interaction. Full-time colleagues typically work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations and assist with fittings and digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to perform the stated physical requirements, including standing, lifting, moving, reaching, and climbing ladders.

Responsibilities

• Provide knowledgeable, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Build customer relationships through consultative selling, hospitality, and active use of clienteling tools and programs.
• Meet and surpass daily sales goals, including Client and Protection plan goals.
• Promote loyalty, warranty, and protection plans, and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
• Maintain accurate, secure, organized, and shoppable merchandise presentation, including processing, storing, replenishment, signage, pricing, and merchandise moves.
• Support inventory and fulfillment activities, asset protection compliance, sales events, and vendor training and events.
• Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends, promotions, and product launches.
• Collaborate with teammates to support customers, special events, sales goals, and operational excellence.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed