Retail Commission Sales Associate - Fine Jewelry, Visalia - Full Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and participating in special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with teammates to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing the sales floor, reviewing goals and product information, assisting customers, maintaining merchandise presentation and stock, updating signs and pricing, replenishing inventory, supporting merchandise moves, and sharing loyalty benefits. Colleagues are expected to collaborate, deliver excellent service, and continually develop their skills. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
- Ability to use point-of-sale tools and digital technology effectively.
- Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection.
Responsibilities
- Provide outstanding, personalized customer service and create welcoming shopping experiences.
- Use knowledge of precious metals, gemstones, and luxury brands to educate customers and recommend products suited to their preferences and budgets.
- Build customer relationships through consultative selling, hospitality, and use of the clientele program.
- Meet and surpass daily sales goals and achieve Client and Protection plan goals.
- Promote loyalty, warranty, and protection plans, and share loyalty benefits.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Update signs and pricing and support merchandise moves.
- Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales floor.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Participate in vendor training, vendor education, sales events, and special events.
- Collaborate with teammates to achieve sales goals and operational excellence.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
