Retail Commission Sales Associate - Fine Jewelry, Auburn - Part Time

Macy's • Auburn, MA

4d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise is secure, accurate, and impeccably presented. You collaborate with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and ensuring the sales floor is clean and organized. They engage customers with a warm welcome and personal conversations; process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves. They promote loyalty benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another through honesty, care, and collaboration and continuously work to improve individual and store results.

This is a part-time position, typically scheduled for 12–24 hours per week. Schedules include weekend shifts, and availability is dependent on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays, along with regular, dependable attendance and punctuality.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Ability to use point-of-sale technology, digital tools, handheld equipment, and cash registers, and to process register transactions.
• Ability to support accurate stock presentation, replenishment, and asset protection compliance.
• Ability to meet sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to stand for at least two consecutive hours; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology.

Responsibilities

• Provide knowledgeable, personalized customer service and product recommendations in Fine Jewelry and Watches.
• Build customer relationships through consultative selling, hospitality, and active use of clienteling tools and the clientele program.
• Meet and surpass daily sales goals and achieve client and protection plan goals.
• Promote loyalty benefits, warranty programs, and credit accounts.
• Use point-of-sale technology and digital tools to support transactions and the shopping experience.
• Support inventory, fulfillment, stock processing, presentation, organization, storage, replenishment, merchandise moves, and price and sign updates.
• Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales floor.
• Participate in vendor training, sales events, and special events, and stay informed about products, trends, and promotions.
• Collaborate with colleagues to support customers, operational excellence, and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed