Retail Commission Sales Associate - Fine Jewelry, Jefferson Valley - Part Time

Macy's•Town of Yorktown, NY

4d•$17 - $23

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence. Daily activities include preparing and organizing the sales floor, learning about products and promotions, engaging and assisting customers, processing and replenishing merchandise, updating signs and pricing, using loyalty tools, and delivering a positive close to each customer interaction. This part-time position typically schedules 12–24 hours per week, depending on business needs and colleague availability. Schedules include weekend shifts, and availability is expected for days, evenings, weekends, and holidays. The role involves frequent customer and team interaction, use of point-of-sale technology and digital tools, and the physical activities described in the posting.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to participate in vendor training and events and maintain product knowledge.

Responsibilities

Deliver personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and help them select items that suit their tastes, preferences, and budgets.
Build lasting customer relationships through consultative selling, hospitality, and use of the clientele program.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty, warranty, and protection programs; acquire new customers by opening credit accounts and explaining loyalty benefits.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
Update signs and pricing and support merchandise moves and special events.
Ensure merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
Stay informed about new arrivals, top-selling items, trends, promotions, and product launches through training and vendor education.
Collaborate with colleagues to support customers, communities, sales goals, and operational excellence.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.