About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their preferences and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and ensuring the security, accuracy, and presentation of merchandise. You collaborate with colleagues to achieve sales goals and maintain operational excellence. The role requires 1–2 years of related experience and includes physical activities such as standing, lifting, moving, and reaching. All schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

  • 1–2 years of related experience.
  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to provide product recommendations and assist with fittings and digital shopping tools.
  • Ability to use point-of-sale technology, handheld equipment, cash registers, and digital tools.
  • Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
  • Ability to stand for at least two consecutive hours, lift at least 25 pounds, and perform frequent movement, reaching, stooping, kneeling, crouching, and ladder climbing.
  • Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

  • Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
  • Use product knowledge to educate customers and recommend jewelry and watches suited to their tastes, preferences, and budgets.
  • Build client relationships through consultative selling, hospitality, and use of clientele tools.
  • Meet and surpass sales goals, including Client and Protection plan goals.
  • Promote loyalty, warranty, and credit programs and explain their benefits to customers.
  • Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
  • Maintain a clean, organized, secure, and shoppable sales floor, including processing, presenting, storing, organizing, and replenishing stock.
  • Update signs and pricing and support merchandise moves, inventory, fulfillment, and asset protection activities.
  • Participate in sales events, vendor training, and ongoing product education.
  • Support colleagues and special events while contributing to department and store results.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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