Seasonal Retail Commission Sales Associate - Fine Jewelry, Yakima Valley Mall
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences that make customers feel welcomed, comfortable, and valued. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help maintain merchandise security, accuracy, and presentation, and collaborate with your team to achieve sales goals and operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review sales goals and product information, and engage customers with friendly, personalized service. They process, present, organize, store, and replenish stock; update signs and pricing; and support merchandise moves. They share loyalty benefits, ensure customers have what they need, and contribute to an honest, supportive, and collaborative team environment. The role requires flexible availability for days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting identifies the role as seasonal. Macy’s offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, learning and leadership development, colleague resource groups, volunteer opportunities, merchandise discounts, performance-based incentives, annual merit reviews, and an Employee Assistance Program.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to support accurate stock presentation, replenishment, and asset protection compliance.
- Ability to meet and surpass daily sales goals through exceptional service.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide welcoming, knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
- Educate customers about precious metals, gemstones, luxury brands, and products, and recommend items suited to their tastes, preferences, and budgets.
- Build client relationships through consultative selling, genuine hospitality, and use of the clientele program and clienteling tools.
- Meet daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and protection plans, and share loyalty benefits and offers.
- Acquire new customers by opening credit accounts and communicating loyalty benefits.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Maintain accurate signs and pricing and support merchandise moves and special events.
- Ensure merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
- Use point-of-sale technology and digital shopping tools to complete transactions and support the customer experience.
- Review sales goals, new arrivals, top-selling items, trends, promotions, and training information.
- Collaborate with teammates to support customers, sales results, and operational excellence.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
