Seasonal Retail Commission Sales Associate - Fine Jewelry, Augusta Mall

Macy's•Augusta, GA

2d•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and personalized shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and maintaining merchandise security, accuracy, and presentation. You collaborate with the team to meet goals and uphold operational excellence in the department. Daily work includes preparing and organizing the sales floor; reviewing sales goals, new arrivals, top-selling items, trends, and promotions; welcoming and assisting customers; processing, presenting, storing, organizing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. Colleagues promote loyalty benefits, provide a considerate checkout experience, and support teammates through collaboration and continuous learning. The position requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet sales goals and Client and Protection plan goals.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select suitable items.
Build customer relationships through consultative selling, hospitality, and use of the clientele program.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit account programs and communicate their benefits to customers.
Support inventory, fulfillment, merchandise processing, presentation, storage, organization, and replenishment.
Maintain accurate signs and pricing, merchandise security, asset protection compliance, and a clean, organized, shoppable sales floor.
Support sales events and participate in vendor training and ongoing product education.
Use point-of-sale technology and digital tools to support transactions and enhance the shopping experience.
Collaborate with teammates to achieve sales goals and operational excellence.
Welcome customers, assist them throughout their shopping experience, and conclude interactions with a sincere thank-you.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program, including mental health counseling and legal and financial advice.