Seasonal Retail Commission Sales Associate - Fine Jewelry, Lakeline Mall

Macy's•Cedar Park, TX

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and maintaining an organized sales floor; reviewing sales goals, new arrivals, top-selling items, trends, and promotions; welcoming customers and developing personal conversations; processing, presenting, organizing, storing, and replenishing stock; updating signs and pricing; and supporting merchandise moves. Colleagues promote loyalty benefits, help customers complete their purchases, and provide a sincere closing experience. The role also involves collaboration, ongoing improvement, learning, and working toward individual and store results. This is a seasonal role. Schedules include weekend shifts, and availability is expected for days, evenings, weekends, and holidays. Hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, cash registers, handheld equipment, computers, and digital shopping tools.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; move, reach, stoop, kneel, crouch, and climb ladders.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about precious metals, gemstones, fine craftsmanship, and luxury brands, and help them select appropriate items.
Build client relationships through consultative selling, hospitality, and the clientele program.
Meet and surpass sales goals, including client and protection plan goals.
Promote loyalty, warranty, and protection plan programs and share loyalty benefits.
Acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment.
Maintain merchandise security, accuracy, signs, pricing, and an organized, shoppable space; comply with asset protection requirements.
Participate in sales events, vendor training, and special events, and stay informed about new products, trends, and promotions.
Collaborate with teammates to achieve sales goals and operational excellence.
Maintain regular, dependable attendance and punctuality.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice