Seasonal Retail Commission Sales Associate - Fine Jewelry, Augusta Mall

Macy's • Augusta, GA

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department.

The role includes preparing the sales floor, reviewing goals and product information, engaging customers, maintaining organized and replenished merchandise, updating signs and pricing, and supporting merchandise moves. Colleagues promote loyalty benefits, provide a helpful checkout experience, and collaborate to serve customers and achieve individual and store results. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. The position is seasonal.

Requirements

• 1–2 years of related experience required.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
• Use knowledge of precious metals, gemstones, fine craftsmanship, and luxury brands to educate customers and help them make selections.
• Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
• Meet and surpass sales goals, including client and protection plan goals.
• Promote loyalty, credit, and warranty programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
• Support inventory, fulfillment, replenishment, merchandise presentation, and merchandise moves.
• Maintain merchandise security, stock accuracy, signage, pricing, and an organized, shoppable sales floor.
• Participate in sales events, special events, vendor training, and ongoing product education.
• Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
• Collaborate with teammates to support customers, operational excellence, and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed