Seasonal Retail Commission Sales Associate - Fine Jewelry, Woodlands Mall

Macy's•The Woodlands, TX

1d•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You work collaboratively with the team to achieve sales goals and uphold operational excellence. Daily work includes preparing and maintaining the sales floor, learning about products, trends, and promotions, assisting customers, replenishing and organizing stock, updating signs and pricing, and using loyalty programs to support the customer experience. The position requires flexible availability for days, evenings, weekends, and holidays. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Macy’s states full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week; this is a seasonal role.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide welcoming, personalized customer service and build customer relationships.
Use product knowledge to educate customers and recommend fine jewelry and watches suited to their needs and budgets.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
Use clienteling tools to promote offers and product launches and maintain client loyalty.
Participate in vendor training, sales events, and ongoing product education.
Use point-of-sale technology and digital shopping tools effectively to assist customers and process transactions.
Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment.
Update signs and pricing and support merchandise moves.
Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
Support special events and collaborate with teammates to achieve sales and operational goals.
Prepare the sales floor by reviewing goals, learning about new arrivals, top sellers, trends, and promotions.
Provide fittings assistance and help customers use digital shopping tools.
Maintain dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice