Seasonal Retail Commission Sales Associate - Fine Jewelry, Northlake Mall - NC

Macy's • Charlotte, NC

2d • $15 - $21

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming and personalized shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them find pieces that match their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program.

You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities, and assist with special events. You help ensure merchandise security, accuracy, and presentation while collaborating with the team to achieve sales goals and maintain operational excellence. Daily work includes preparing and organizing the sales floor, reviewing goals and product information, assisting customers, processing and replenishing merchandise, updating signs and pricing, and promoting loyalty benefits.

The position requires flexible availability, including days, evenings, weekends, and holidays. Macy’s states that full-time colleagues typically work 30 or more hours weekly and part-time colleagues typically work 12–24 hours weekly; schedules include weekend shifts and hours depend on business needs and colleague availability. The role requires 1–2 years of related experience.

Requirements

• 1–2 years of related experience required.
• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to meet sales goals and Client and Protection plan goals.
• Ability to stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Deliver welcoming, knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
• Use knowledge of jewelry craftsmanship, precious metals, gemstones, and luxury brands to educate customers and recommend products suited to their preferences and budgets.
• Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
• Meet and surpass daily sales goals, including Client and Protection plan goals.
• Promote loyalty benefits, warranty programs, product launches, and offers; acquire new customers by opening credit accounts.
• Use point-of-sale technology and digital shopping tools to support transactions and the customer experience.
• Participate in vendor training, sales events, and ongoing product education.
• Support inventory, fulfillment, processing, presentation, organization, storage, replenishment, and merchandise moves.
• Maintain accurate pricing and signage, an organized and shoppable sales space, and compliance with asset protection requirements.
• Support special events and collaborate with teammates to achieve individual and store results.
• Maintain merchandise security, accuracy, and presentation.
• Prepare the sales floor, review sales goals and product updates, and stay informed about trends and promotions.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed