Seasonal Retail Commission Sales Associate - Fine Jewelry, Northlake Mall - NC

Macy's•Charlotte, NC

1d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them choose pieces that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to support sales and operational excellence. Daily work includes preparing and maintaining an organized sales floor, learning about new products and promotions, assisting customers, processing and replenishing stock, updating signs and pricing, and supporting merchandise moves. The role requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability. All schedules include weekend shifts.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, digital tools, and a cash register to process transactions.
Ability to stand for at least two consecutive hours.
Ability to lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to meet visual requirements including close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment.

Responsibilities

Provide welcoming, knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
Build customer relationships through consultative selling, hospitality, and active use of clienteling tools and the clientele program.
Meet and surpass sales goals, including client and protection plan goals.
Promote loyalty, warranty, and credit programs and explain loyalty benefits to customers.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.
Maintain an organized, clean, and shoppable sales floor, including processing, presenting, storing, organizing, and replenishing stock.
Update signs and pricing and support merchandise moves, inventory, fulfillment, and asset protection requirements.
Support sales events and vendor training, and stay current on new arrivals, trends, promotions, and product launches.
Ensure merchandise is secure, accurately handled, and impeccably presented.
Collaborate with teammates to achieve individual and store results and uphold operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice