Seasonal Retail Commission Sales Associate - Fine Jewelry, Medford Rogue Valley
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge about precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You work with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and learning about new products, trends, and promotions, engaging customers, maintaining merchandise processing, presentation, storage and replenishment, and updating signs and prices. Colleagues promote loyalty benefits, provide attentive service, and collaborate with teammates to achieve individual and store results. The posting identifies this as a seasonal position. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
Responsibilities
- Provide welcoming, personalized customer service and create lasting customer relationships.
- Use knowledge of precious metals, gemstones, and luxury brands to educate customers and recommend suitable products.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
- Use clienteling tools to promote offers and product launches and participate in sales events.
- Support inventory, fulfillment, merchandise moves, processing, presentation, organization, storage, and replenishment.
- Maintain accurate pricing and signs, merchandise security, asset protection compliance, and an organized, shoppable sales floor.
- Use point-of-sale technology and digital shopping tools to support transactions and improve the shopping experience.
- Participate in vendor training and events and stay current on products, trends, promotions, and ongoing training.
- Collaborate with teammates to support customers, special events, and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
