Retail Commission Sales Associate - Fine Jewelry, Green Hills - Part Time
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and use of the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and participating in special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing goals and learning about merchandise, trends, and promotions, assisting customers, maintaining stock and pricing presentation, supporting merchandise moves, and sharing loyalty benefits. The role also includes using point-of-sale technology and digital tools, acquiring new customers by opening credit accounts, and meeting Client and Protection plan goals. Part-time colleagues are typically scheduled 12–24 hours per week, with schedules dependent on business needs and availability. Weekend shifts are required.
Requirements
- 1–2 years of related experience required.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Provide product recommendations and assist with fittings and digital shopping tools.
- Use point-of-sale tools effectively and ensure accurate stock presentation and replenishment.
- Meet sales, Client, and Protection plan goals and acquire new customers by opening credit accounts.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment are required.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge of precious metals, gemstones, and luxury brands to advise customers and help them select suitable merchandise.
- Build lasting client relationships through consultative selling, hospitality, and the clientele program.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit account programs and share customer benefits.
- Use clienteling tools to promote offers and product launches.
- Support inventory, fulfillment, stock processing, presentation, organization, storage, replenishment, pricing, and merchandise moves.
- Maintain merchandise security, accuracy, asset protection compliance, and a clean, organized, shoppable sales floor.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Effectively use point-of-sale technology and digital shopping tools to support transactions and customer experiences.
- Collaborate with colleagues to support customers, achieve store results, and uphold operational excellence.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
