Seasonal Retail Commission Sales Associate - Fine Jewelry, Woodland Hills
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select products suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. Alongside meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure the security, accuracy, and presentation of merchandise. You collaborate with colleagues to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes greeting customers and teammates, preparing and maintaining an organized sales floor, reviewing sales goals and product information, engaging customers in personal conversations, processing and replenishing stock, updating signs and pricing, supporting merchandise moves, promoting loyalty benefits, and providing a courteous close to customer interactions. Colleagues are expected to collaborate, improve their performance, and contribute to individual and store results. The position requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- One to two years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming and knowledgeable customer experience.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Deliver outstanding, personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
- Build lasting client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
- Meet sales goals, including Client and Protection plan goals, and achieve daily sales targets.
- Promote loyalty, warranty, and protection programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Participate in vendor training, vendor events, sales events, and ongoing education about products, trends, promotions, and launches.
- Support inventory, fulfillment, stock processing, presentation, organization, storage, and replenishment activities.
- Maintain an organized and shoppable sales area, update signs and pricing, and support merchandise moves.
- Ensure merchandise security, accuracy, and presentation and comply with asset protection requirements.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Collaborate with colleagues, support special events, and contribute to operational excellence and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
