Seasonal Retail Commission Sales Associate - Fine Jewelry, Short Hills

Macy's•Short Hills, NJ

4h•$17 - $23•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, and assisting with special events. You help ensure merchandise security, accuracy, and presentation, and collaborate with your team to achieve sales goals and maintain operational excellence. Daily work also includes preparing and organizing the sales floor, learning about products and promotions, assisting customers, processing and replenishing merchandise, updating signs and pricing, and supporting merchandise moves. The role requires flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires talking, lifting, moving, standing, reaching, and using computers and other technology, including handheld equipment and cash registers.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to perform the physical requirements of the position, including standing for at least two consecutive hours, lifting at least 25 pounds, constant moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide welcoming, personalized customer service and build customer relationships through consultative selling and active use of clienteling tools.
Demonstrate product knowledge and make recommendations about fine jewelry, watches, precious metals, gemstones, and luxury brands.
Meet and surpass daily sales goals, as well as Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital shopping tools to support transactions and improve the shopping experience.
Maintain an organized, clean, and shoppable sales floor, including processing, presenting, storing, organizing, and replenishing stock; updating signs and pricing; and supporting merchandise moves.
Support inventory, fulfillment, asset protection, and merchandise security and accuracy.
Participate in vendor training, ongoing education, sales events, and special events; stay informed about new arrivals, trends, and promotions.
Collaborate with teammates to support customers, achieve sales goals, and uphold operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice