Seasonal Retail Commission Sales Associate - Fine Jewelry, Woodland Hills

Macy's•Tulsa, OK

2d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, genuine hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and help maintain merchandise security, accuracy, and presentation. You work with your team to achieve sales goals and operational excellence in the Fine Jewelry department. The position requires flexible availability, including days, evenings, weekends, and holidays. Schedules depend on business needs and colleague availability; all schedules include weekend shifts. The posting describes this as seasonal work.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, register tools, and digital tools effectively.
Ability to support accurate stock presentation, replenishment, and asset protection compliance.
Ability to achieve sales goals and promote credit accounts, loyalty benefits, and protection plans.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide outstanding, personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and protection plan benefits and acquire new customers by opening credit accounts.
Participate in vendor training, events, sales events, and ongoing product education.
Support inventory, fulfillment, merchandise processing, presentation, organization, storage, replenishment, signage, pricing, and merchandise moves.
Maintain merchandise security and comply with asset protection requirements.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Keep the sales floor clean, organized, and ready for customers.
Collaborate with colleagues to support customers, special events, and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice