Retail Commission Sales Associate - Fine Jewelry, Green Hills - Part Time

Macy's•Nashville, TN

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their preferences and budgets. Through consultative selling, hospitality, and the clientele program, you build lasting customer relationships and work toward sales goals. The role also promotes loyalty and warranty programs, supports inventory and fulfillment activities and special events, and ensures merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Colleagues prepare the sales floor, review goals and product information, and stay informed about trends and promotions. They welcome and assist customers, maintain merchandise processing, presentation, organization, storage, and replenishment, update signs and pricing, and support merchandise moves. They promote loyalty benefits, help customers complete purchases, and contribute to a clean, organized, shoppable environment. The role requires dependable attendance and flexible availability, including days, evenings, weekends, and holidays. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. All schedules include weekend shifts. The position involves frequent technology use, including handheld equipment and cash registers. Physical requirements include talking, lifting, constant movement, standing, reaching, standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, and climbing ladders. Close vision, color vision, depth perception, and focus adjustment are also required.

Requirements

1–2 years of related experience required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology, handheld equipment, cash registers, and digital tools.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Ability to meet the position’s close vision, color vision, depth perception, and focus adjustment requirements.

Responsibilities

Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use knowledge of precious metals, gemstones, craftsmanship, and luxury brands to educate customers and assist with purchases.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty benefits, warranty programs, and credit accounts.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Support inventory processing, fulfillment, stock presentation, organization, storage, and replenishment.
Maintain merchandise security, accuracy, asset protection compliance, signage, and pricing.
Support sales events, vendor training, and merchandise moves.
Keep the sales floor clean, organized, and ready for customers.
Collaborate with colleagues to achieve sales and operational goals.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice