Retail Commission Sales Associate - Fine Jewelry, Salinas Northridge - Part Time

Macy's • Salinas, CA

1d • Onsite

About The Position

As a Fine Jewelry Sales Colleague at Macy’s, you provide outstanding customer service in the Fine Jewelry and Watch Complex and create welcoming, comfortable, and personalized shopping experiences. You use your knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and the clientele program while working toward sales goals.

The role also includes promoting loyalty, warranty, and protection plans; acquiring new customers by opening credit accounts; supporting inventory, fulfillment, and special events; and maintaining the security, accuracy, organization, and presentation of merchandise. You collaborate with your team to meet sales goals and uphold operational excellence. Part-time colleagues are typically scheduled 12–24 hours per week, with schedules dependent on business needs and colleague availability. Weekend shifts are required.

Requirements

• 1–2 years of related experience required.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection compliance.
• Ability to stand for at least two consecutive hours and perform the physical requirements of the position.
• Ability to lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

• Welcome customers and provide knowledgeable, personalized service in the Fine Jewelry and Watch Complex.
• Educate customers about precious metals, gemstones, craftsmanship, luxury brands, and product options, and provide recommendations suited to their tastes, preferences, and budgets.
• Build client relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
• Meet and surpass daily sales goals and achieve client and protection plan goals.
• Promote loyalty, warranty, and protection plans, and acquire new customers by opening credit accounts.
• Use point-of-sale technology and digital shopping tools to support transactions and improve the customer experience.
• Support inventory, fulfillment, replenishment, merchandise moves, and special events.
• Maintain merchandise security, accurate stock presentation, signage, pricing, organization, and a shoppable sales floor.
• Keep up to date on new arrivals, trends, promotions, product launches, and vendor education and training.
• Collaborate with teammates to support customers, sales goals, and operational excellence.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed