Seasonal Retail Commission Sales Associate - Fine Jewelry, Roosevelt Field
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select pieces suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. You meet sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Daily work includes preparing and maintaining the sales floor, learning about products and promotions, assisting customers, processing and replenishing merchandise, updating signs and pricing, using clienteling and sales tools, and supporting colleagues. This is a seasonal role. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability. The role requires regular, dependable attendance and punctuality.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and Client and Protection plan goals.
- Ability to talk, lift, move constantly, stand, reach with arms and hands, and stand for at least two consecutive hours.
- Ability to lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- Passion for fine craftsmanship and luxury brands.
- Experience or interest in fine jewelry, precious metals, and gemstones.
Responsibilities
- Provide personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
- Demonstrate product knowledge about precious metals, gemstones, and luxury brands; assist customers in choosing items suited to their needs and budgets.
- Build client relationships and loyalty through consultative selling, hospitality, and use of clienteling tools and programs.
- Meet daily sales goals and Client and Protection plan goals; promote loyalty, warranty, and credit programs and acquire new customers by opening credit accounts.
- Use point-of-sale technology and digital shopping tools to support transactions and customer experiences.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Maintain merchandise security and accuracy, follow asset protection requirements, and ensure the sales space is clean, organized, and shoppable.
- Update signs and pricing and support merchandise moves and special events.
- Stay informed about new arrivals, top-selling items, trends, promotions, and product launches through training and vendor education.
- Collaborate with teammates and provide dependable, punctual attendance.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
