Seasonal Retail Commission Sales Associate - Fine Jewelry, Castleton

Macy's•Indianapolis, IN

2d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. The role also involves meeting sales goals, promoting loyalty and warranty programs, supporting inventory, fulfillment, and special events, and ensuring merchandise security, accuracy, and presentation. You work with the team to achieve department goals and uphold operational excellence. Colleagues prepare the sales floor, review goals and product information, and engage customers with friendly, personalized service. They maintain merchandise processing, presentation, organization, storage, and replenishment; update signs and pricing; and support merchandise moves. They promote loyalty benefits, help customers complete their purchases, and collaborate with teammates to improve customer and store results. Schedules include weekend shifts, with hours based on business needs and colleague availability. The job is seasonal.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to meet and surpass sales goals through exceptional service.
Ability to maintain organized merchandise presentation, replenish stock, and comply with asset protection requirements.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 25 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide outstanding, personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items that suit their tastes, preferences, and budgets.
Build client relationships through consultative selling, hospitality, and active use of clientele tools.
Meet daily sales goals and achieve Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and explain loyalty benefits to customers.
Support inventory, fulfillment, special events, and merchandise moves.
Maintain merchandise security, accurate stock presentation, organization, processing, storage, and replenishment.
Update signs and pricing and help keep the sales floor clean, organized, and shoppable.
Use point-of-sale technology and digital tools to complete transactions and enhance the shopping experience.
Participate in vendor training, events, and ongoing product education.
Collaborate with colleagues to achieve sales goals and operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice