Seasonal Retail Commission Sales Associate - Fine Jewelry, Castleton
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use product knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. You work toward sales goals, promote loyalty and warranty programs, support inventory and fulfillment activities, and assist with special events. You help ensure merchandise security, accuracy, and presentation while collaborating with your team to achieve sales goals and maintain operational excellence. The role involves engaging customers, maintaining an organized and shoppable sales floor, processing and replenishing stock, updating signs and pricing, supporting merchandise moves, and using point-of-sale and digital tools. The position requires flexible availability for days, evenings, weekends, and holidays. The posting describes it as seasonal and commission-based.
Requirements
- 1–2 years of related experience.
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to support accurate stock presentation, replenishment, and asset protection compliance.
- Ability to meet sales goals, Client goals, and Protection Plan goals.
Responsibilities
- Deliver exceptional, personalized customer service and build lasting customer relationships.
- Use knowledge of precious metals, gemstones, and luxury brands to educate customers and recommend products suited to their preferences and budgets.
- Meet and surpass daily sales goals through consultative selling and exceptional service.
- Promote loyalty, credit, and warranty or protection plans, and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use clienteling tools to promote offers and product launches and maintain client loyalty.
- Support inventory, fulfillment, stock processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain accurate signs and pricing and ensure merchandise security, accuracy, and asset protection compliance.
- Use point-of-sale technology and digital shopping tools to support transactions and enhance the shopping experience.
- Participate in sales events, vendor training, and ongoing product education.
- Collaborate with colleagues to support customers, special events, sales goals, and operational excellence.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
