Seasonal Retail Commission Sales Associate - Fine Jewelry, Roosevelt Field

Macy's•Garden City, NY

3d•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and use of the clientele program. Along with meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes preparing and maintaining the sales floor, learning about new merchandise, trends, and promotions, assisting customers, replenishing and organizing stock, updating signs and pricing, and using point-of-sale and digital tools. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting describes the position as seasonal. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, handheld equipment, cash registers, and digital shopping tools.
Ability to meet the physical requirements of the position, including talking, lifting, constant movement, standing, reaching, and standing for at least two consecutive hours.
Ability to lift at least 25 pounds and to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology to perform job functions.

Responsibilities

Welcome and assist customers, offering personalized service and product recommendations.
Use knowledge of precious metals, gemstones, luxury brands, and fine craftsmanship to educate customers and help them choose products.
Build client relationships through consultative selling, hospitality, and use of clientele tools.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs, and acquire new customers by opening credit accounts and explaining loyalty benefits.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Maintain an organized, clean, and shoppable sales floor, including processing, presenting, storing, organizing, and replenishing stock; updating signs and pricing; and supporting merchandise moves.
Support inventory, fulfillment, asset protection, and special events.
Keep current on merchandise, trends, promotions, sales events, and product knowledge through training and vendor education.
Collaborate with colleagues to achieve individual and store results and uphold operational excellence.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice