Seasonal Retail Commission Sales Associate - Fine Jewelry, Capitola
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their preferences and budgets. You build lasting client relationships through consultative selling, hospitality, and the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve department results and maintain operational excellence. The position requires flexible availability, including days, evenings, weekends, and holidays; schedules include weekend shifts and depend on business needs and colleague availability. The posting identifies this as a seasonal role.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations, assist with fittings, and use digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to perform the physical requirements of the role, including talking, lifting, constant moving, standing, and reaching.
- Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Deliver outstanding, personalized customer service and create welcoming shopping experiences.
- Use product knowledge to educate customers and recommend fine jewelry and watches suited to their tastes, preferences, and budgets.
- Build customer relationships through consultative selling, hospitality, and use of clienteling tools.
- Meet daily sales goals and achieve client and protection plan goals.
- Promote loyalty, warranty, and protection plans and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital tools to support transactions and enhance the customer experience.
- Support inventory, fulfillment, merchandise processing, presentation, organization, storage, and replenishment.
- Update signs and pricing and support merchandise moves.
- Maintain merchandise security, accuracy, asset protection compliance, and an organized, shoppable sales space.
- Participate in sales events, vendor training, and ongoing product education.
- Support special events and collaborate with teammates to achieve sales and operational goals.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
